Tracking shows "failed delivery" and returning to warehouse. What should I do?

We understand how frustrating it can be when tracking shows your package as failed delivery and is heading back, especially when you haven’t done anything to reject it. Don’t worry. We’re here to work with you to hopefully get it redelivered!

If your order gets sent back to us, it could be because of an incorrect or incomplete address, an unclaimed package, or a hiccup during delivery. Don’t stress! We’ve got your back and will help get it sorted!

Here’s what to do:

1. Check Your Address: Take a quick look at your shipping address to make sure everything’s right. If anything needs updating, just let us know!

2. Reach Out to Us: If you see that your order has been returned, shoot us an email at hello@vrsn.co with your order number. We’ll check things out and let you know the next steps.

3. We’ll Reship It: Once we confirm the package’s return, we can send it back to the correct address, depending on the situation.

From experience, we’ve been able to schedule redeliveries so you’re home to receive it, or even have it sent to an alternative address if that works better for you. But this is only possible if we catch these issues early!

However, in the event that this was due to the recipient’s refusal to receive the package, we reserve the right to charge for any admin or logistics costs that were originally due. These will be deducted from your refund.